Vancouver or Toronto

Application and Production Support Analyst

 Leith Wheeler Investment Counsel Ltd. Is an employee-owned firm, headquartered in Vancouver with offices in Calgary and Toronto. We manage over $23 billion of assets on behalf of pension, foundation, corporate, Aboriginal, and individual clients across Canada. 

We are looking for an application development and production support analyst to further our mission of providing excellent client service, by focusing on our trading and portfolio accounting systems. This position reports to the CTO. 

Job Description:

  • Support the day-to-day management/troubleshooting/fault isolation process for application problems within a high availability 7/24 target basis 
  • Enhance the existing systems by implementing upgrades, new features, and custom development 
  • Manage multiple testing environments (UAT, Development, Pre-Prod) and other related support deployment activities, including managing implementation issues to appropriate resolution 
  • Build and maintain relationships with the application owners 
  • Identify and develop new business opportunities in partnership with leaders 
  • Provide feedback and develop action plans to remediate issues; identify processes and skills required for continuous improvement 
  • Create and improve processes to manage all application incidents 
  • Manage status and service level objective reports 
  • Deploy automated code to production 

Job Qualifications:

  • At least 3 to 5 years of related experience in application/production support role
  • College/Degree in Computer Science or other related IT discipline. Recent technical certifications preferred 
  • Experience in the investment or financial services industry is a huge advantage 
  • Expertise / high proficiency in the following areas:
    • Writing and running SQL queries
    • Programming languages: Python, Perl script
    • ML and JSON based web services
    • Processing and analyze logs
    • Code tracking and release tools viz. JIRA, GITHUB
    • Overseeing the redesign and implementation of workflow and technology platform changes
  • Experience in the following areas will be an asset:
    • Process automation
    • Trading systems, Fidessa Latent Zero
    • Portfolio accounting systems, SS&C Advent APX

Attributes for success: 

  • A dual passion for operational efficiency and client service 
  • Advanced troubleshooting skills 
  • Ability to collaborate with teams locally and remotely 
  • Being curious; having a learner’s mindset 
  • Thrives in a fast-paced environment, supporting a multi-vendor environment 
  • Flexibility to provide support within a 7/24 operational environment and handle on-call escalations as required 
  • Ability to communicate effectively with all stakeholders 

Thank you in advance for your interest. If your profile meets our requirements, we will gladly reach out to you. 

For more information, please contact Kaushal Parikh (KP) at 604-683-3391 OR