Production Support Analyst

Leith Wheeler Investment Counsel Ltd. is an employee-owned investment manager based in Vancouver.  We manage over $21 billion of assets on behalf of pension, foundation, corporate and individual clients across Canada. 

Job Description:

  • Provide tier one production support of our investment platform for internal business users:
    • Monitor status and functionality of systems and applications daily.
    • Investigate, identify and resolve user and application issues in a timely manner including coordinating vendor support.
  • Manage problems as they arise by communicating effectively with business users and the internal support team to ensure resolution.
  • Assist with support related projects outside of daily responsibilities, such as implementing patch releases, testing new software, improving systems integration and creating/reviewing documentation.  

Job Qualifications:

  • Bachelor’s degree in commerce, computer science, or related field.
  • 1+ years’ experience with some combination of:
    • Working in a support role within a fast-paced, time-sensitive environment.
    • Working with relational database queries.
  • Working in the financial services sector and working with market data with a background in equities and fixed income.
  • Familiarity with Latent Zero (Trading and Portfolio Management), Advent APX (Portfolio Accounting), Jira (Issue Tracking), and/or Salesforce is a distinct advantage.
  • Partial or full completion of the CFA program is a plus.
  • Additional development/scripting experience such as Perl, Python, VBA/Windows/.Net, C#/C++/Java, SSRS/SSIS, and/or Django/Pandas/NumPy is a plus.

Thank you in advance for your interest. To apply, please send your resume to OR fax 604-683-0323. We regret that we can only respond to candidates selected for an interview.